Summary: Owned and evolved HCSS’s enterprise identity platform serving 300K+ daily users, implementing 2FA and SSO across all products while maintaining SOC 2 compliance.
Managing Identity at Scale
As the sole subject matter expert for HCSS Credentials, I owned the product managing all logins, access permissions, cross-product API transactions, and identity information for every HCSS web and mobile product. This meant serving 300,000+ daily users who couldn’t afford downtime.
Major Technical Initiatives
I led several significant projects including:
- Migration from Identity Server 3 to Identity Server 5
- Implementation of 2-factor authentication across all web and mobile products
- Third-party authentication (SSO) capabilities for enterprise customers
- Rewrite of entire product from .NET to React
- Streamlined permissions and access controls
SOC 2 Compliance
As part of an 8-person cross-functional team, I was a significant contributor to the security and data management changes that led to SOC 2 Type II certification. This meant:
- Implementing audit controls
- Creating technical documentation
- Collaborating with DevOps, engineering, and IT
- Balancing security requirements with user experience
The Hidden Complexity
Identity platforms are fascinating because when they work well, nobody notices them. But the complexity is enormous:
- Managing authentication state across multiple products
- Handling permissions at scale
- Coordinating cross-product API transactions
- Maintaining security while keeping things fast
- Supporting multiple authentication methods
- Ensuring compliance with enterprise security requirements
Leadership & Scale
I provided technical leadership to a team of 4 engineers and QA specialists across time zones, ensuring best practices were followed and technical debt was minimized. The platform had to be rock-solid—production-halting issues needed immediate resolution.
Customer Education
I led regular customer education sessions and test labs, teaching best practices for data management and maximizing value from the platform. Product demonstrations at HCSS Users Group Meeting (2,000+ attendees) helped customers understand and adopt new features.
